1. Digital Products

1.1 Refund Eligibility

We offer a 30-day satisfaction guarantee for all our digital products. If you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of purchase.

1.2 Refund Conditions for Digital Products

To be eligible for a refund on digital products, the following conditions must be met:

• The refund request must be made within 30 days of the purchase date.
• You must provide a valid reason for the refund request, such as the product not working as advertised or not meeting your expectations.
• For courses and educational content, you must not have completed more than 30% of the content.
• For downloadable tools and templates, you must not have extensively used or modified the materials.

1.3 Ineligible for Refunds

The following situations are not eligible for refunds:

• After the 30-day refund period has expired.
• If you have completed more than 30% of a course or educational program.
• If you have extensively used, modified, or shared the digital materials.
• If you have violated our Terms and Conditions in any way, including unauthorized sharing or distribution of our products.
• If the product was purchased as part of a bundle or special promotion marked as "non-refundable" or "final sale."

2. Subscription Products

2.1 Cancellations

For subscription-based products or services, you may cancel your subscription at any time. The cancellation will take effect at the end of your current billing period. You will not be charged for future billing periods after cancellation.

2.2 Refunds for Subscription Products

We generally do not provide refunds for subscription payments already processed. However, in exceptional circumstances, we may consider partial refunds for unused portions of the current billing period at our sole discretion.

2.3 Annual Subscription Refunds

If you purchase an annual subscription and request cancellation within the first 30 days, we may issue a partial refund for the unused portion of your subscription. After 30 days, annual subscriptions are generally non-refundable.

3. Technical Issues

3.1 Access Issues

If you experience technical difficulties accessing or using our products, please contact our customer support team before requesting a refund. Our team will work diligently to resolve any technical issues.

3.2 Persistent Technical Problems

If our support team cannot resolve persistent technical issues that significantly impact your ability to use our products, you may be eligible for a full or partial refund, even beyond the standard 30-day period, at our discretion.

4. How to Request a Refund

4.1 Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@edtefeb.com or through our Contact Page.
2. Include your order number, the email address used for purchase, and the reason for your refund request.
3. For technical issues, please provide details about the problem, including screenshots if possible, and any troubleshooting steps you've already tried.

4.2 Refund Review Process

All refund requests are reviewed by our customer support team. We aim to process all requests within 5 business days. We may request additional information or clarification during the review process.

4.3 Refund Processing Time

If your refund is approved, we will initiate the refund to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.

5. Special Circumstances

5.1 Account Deactivation

Upon refund approval, your access to the refunded product may be revoked. For subscription products, access will be maintained until the end of the current billing period if a partial refund is issued.

5.2 Promotional or Discounted Purchases

Products purchased at a discounted rate or as part of a promotional offer may be subject to different refund terms. Any special refund conditions will be clearly stated at the time of purchase.

5.3 Chargebacks

We strongly encourage customers to contact our support team directly for refund requests before initiating chargebacks through their payment provider. Unauthorized chargebacks may result in account suspension and additional fees.

6. Exceptions and Special Considerations

6.1 Educational Institutions

Educational institutions purchasing multiple licenses may be eligible for specialized refund terms. Please contact our sales team at sales@edtefeb.com for more information.

6.2 Extenuating Circumstances

We understand that exceptional circumstances may arise. In cases of severe illness, natural disasters, or other extreme situations that prevent you from using our products, we may consider refund requests outside our standard policy. Such requests will be evaluated on a case-by-case basis and may require documentation.

7. Satisfaction Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase and have followed our usage recommendations, we want to make it right. Our 30-day satisfaction guarantee allows you to try our products with confidence.

However, our satisfaction guarantee is designed for customers who have made a good-faith effort to use our products as intended. It does not cover situations where a product has been excessively used, copied, or distributed before requesting a refund.

8. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage customers to check this policy periodically for any changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

FinWise Store

12221 Schultz Fort

Port Marian, RI 78967

United States

Email: support@edtefeb.com

Phone: +1 (469) 527-1902

Our customer support team is available Monday through Friday, 9:00 AM - 5:00 PM EST.